Job Purpose: |
- Monitor and address HNI clients’ banking and Investment requirements, use financial acumen and investment expertise to review a client’s personal data, align clients’ need through superior service, seamlessly align service delivery for enhanced experience; thereby helping the client to reach his short term and long term investment goals.
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Key Deliverables: |
The objective of this job is to increase overall financial revenue being generated from the set of HNI accounts mapped with asset and liability targets by means of: |
- Main deliverables are building and maintaining long term relationships, deepening relationship (growing relationship value) and growing revenues
- By reaching out to all mapped clients on a periodic basis (defined) and cross selling as many products as possible (as per the demographic, lifestyle and risk profiling)
- By providing seamless and superior service delivery
- By ensuring compliance with key regulatory and bank level requirements
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Responsibilities: |
- Focus on business development across liabilities, assets & fee to sustain and achieve growth in relationship value, revenues & improved client stickiness
- Achievement of product-wise targets
- Formulate outbound and inbound sales plan to acquire new HNI customers for increasing customer base of the portfolio.
- Ensuring regular availability of Research material and inputs to the client
- Conduct risk profiling of all mapped clients for better advisory on investment needs
- Ensuring client contactability at all times through updation of latest contact details in all necessary systems
- Regular contact with all mapped clients through weekly / monthly calls
- Resolution of queries of all mapped clients within TAT specified
- Ensure compliance through regular process checks and self-audit scores
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Other Responsibilities |
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- Ensuring regular updation of call reports in relevant system
- Ensuring need based product approach towards clients and regular reporting of product penetration
- Mandatory certifications
- Managing relationships to improve relationship value of existing customers
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Qualifications: |
- Grade range: AMII to MMI
- Experience: Min 8 years & Max 12 years
- Job Locations: Kolkata, Delhi NCR, Chandigardh, Lucknow, Mumbai, Pune, Bengaluru, Chennai, Hyderabad
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